ZM
Zee M
1 reviews | Active since Oct 2024
10 Oct 2024, 10:33
Verification team is terrible
Payfast’s account verification team is the worst this is my second review since last week and nothing has been resolved they do not care about their clients at all i uploaded my documents on the 26/09/2024 and it is week 2 with no assistance at all i am very disappointed as a merchant who runs a small business as i need my funds to reinvest to the business, they have been giving me the run-around when i contact chat they say they will get back to me within 24 hours and it never happens
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PayFast's replyOfficial
10 Oct 2024, 12:57Hi Zee,
Thank you for reaching out to us. We sincerely apologise for your experience, as it does not reflect the standard of service we aim to provide.
We have escalated your issue to our onboarding team to further investigation and assistance. You can expect additional feedback shortly. Once again, we apologise for the inconvenience and we appreciate your patience as we work to resolve this matter for you.
Thank you for reaching out to us. We sincerely apologise for your experience, as it does not reflect the standard of service we aim to provide.
We have escalated your issue to our onboarding team to further investigation and assistance. You can expect additional feedback shortly. Once again, we apologise for the inconvenience and we appreciate your patience as we work to resolve this matter for you.
Best regards,
PayFast's reply10 Oct 2024, 12:57
Official
Hi Zee,
Thank you for reaching out to us. We sincerely apologise for your experience, as it does not reflect the standard of service we aim to provide.
We have escalated your issue to our onboarding team to further investigation and assistance. You can expect additional feedback shortly. Once again, we apologise for the inconvenience and we appreciate your patience as we work to resolve this matter for you.
Thank you for reaching out to us. We sincerely apologise for your experience, as it does not reflect the standard of service we aim to provide.
We have escalated your issue to our onboarding team to further investigation and assistance. You can expect additional feedback shortly. Once again, we apologise for the inconvenience and we appreciate your patience as we work to resolve this matter for you.
Best regards,