Verification Process Horrible Delay
I am so disapoointed. I have been wating for over 2 weeks to just verify my account. I have set all the paperwork. Answered all the questions. It has been escalted 4 times and now I cannot even log into my account as it says the creditials don't match they system. This is honestly ridiculous. My entire ecommerce site that I bought cannot function because I cannot sort this out. I have phoned and emailed so many times. It is for *** The reference number is: ***
Helpful (0)
Replies (3)0
Replies (3)
PayFast's replyOfficial
18 Apr 2026, 12:01Good day Chantelle,
Thank you for engaging with us today.
We’ve identified the source of the confusion regarding the verification process. Two related accounts were flagged, however our team has successfully reviewed and verified one of them. The remaining account requires further review to complete the process correctly.
This matter has now been consolidated under reference number ***, and we will be contacting you directly to finalise the outstanding verification and address the login issue you experienced.
We recognise the urgency of restoring full functionality to your ecommerce site and are treating this as a priority to ensure resolution without further disruption.
The Payfast Team
Thank you for engaging with us today.
We’ve identified the source of the confusion regarding the verification process. Two related accounts were flagged, however our team has successfully reviewed and verified one of them. The remaining account requires further review to complete the process correctly.
This matter has now been consolidated under reference number ***, and we will be contacting you directly to finalise the outstanding verification and address the login issue you experienced.
We recognise the urgency of restoring full functionality to your ecommerce site and are treating this as a priority to ensure resolution without further disruption.
The Payfast Team
Best regards,
PayFast's reply18 Apr 2026, 12:01
Official
Good day Chantelle,
Thank you for engaging with us today.
We’ve identified the source of the confusion regarding the verification process. Two related accounts were flagged, however our team has successfully reviewed and verified one of them. The remaining account requires further review to complete the process correctly.
This matter has now been consolidated under reference number ***, and we will be contacting you directly to finalise the outstanding verification and address the login issue you experienced.
We recognise the urgency of restoring full functionality to your ecommerce site and are treating this as a priority to ensure resolution without further disruption.
The Payfast Team
Thank you for engaging with us today.
We’ve identified the source of the confusion regarding the verification process. Two related accounts were flagged, however our team has successfully reviewed and verified one of them. The remaining account requires further review to complete the process correctly.
This matter has now been consolidated under reference number ***, and we will be contacting you directly to finalise the outstanding verification and address the login issue you experienced.
We recognise the urgency of restoring full functionality to your ecommerce site and are treating this as a priority to ensure resolution without further disruption.
The Payfast Team
Best regards,
's updateReviewer Update
18 Apr 2026, 13:59WOW What an incredible experience with Jade from Payfast.
She phoned so quickly after this post went up and helped clear all the confusion on my and their side.
My account is activated and all is in order. Thank you so very much for all of your help and patience!
I am beyond grateful!
She phoned so quickly after this post went up and helped clear all the confusion on my and their side.
My account is activated and all is in order. Thank you so very much for all of your help and patience!
I am beyond grateful!
's update18 Apr 2026, 13:59
Reviewer Update
WOW What an incredible experience with Jade from Payfast.
She phoned so quickly after this post went up and helped clear all the confusion on my and their side.
My account is activated and all is in order. Thank you so very much for all of your help and patience!
I am beyond grateful!
She phoned so quickly after this post went up and helped clear all the confusion on my and their side.
My account is activated and all is in order. Thank you so very much for all of your help and patience!
I am beyond grateful!
PayFast's replyOfficial
20 Apr 2026, 08:22Hello Chantelle,
Thank you so much for the kind review!
We’re thrilled that one of our staff members could assist you quickly and get everything sorted.
Your feedback and support truly mean a lot to us.
The Payfast by Network Team
Thank you so much for the kind review!
We’re thrilled that one of our staff members could assist you quickly and get everything sorted.
Your feedback and support truly mean a lot to us.
The Payfast by Network Team
Best regards,
PayFast's reply20 Apr 2026, 08:22
Official
Hello Chantelle,
Thank you so much for the kind review!
We’re thrilled that one of our staff members could assist you quickly and get everything sorted.
Your feedback and support truly mean a lot to us.
The Payfast by Network Team
Thank you so much for the kind review!
We’re thrilled that one of our staff members could assist you quickly and get everything sorted.
Your feedback and support truly mean a lot to us.
The Payfast by Network Team
Best regards,