CP
Claire P
1 reviews | Active since Jun 2016
15 Dec 2024, 18:07
verification of account a hoax
Once again PayFast gets back to me to confirm that my account has been verified. Not sure how many times they have verified my account and yet my account still shows pending verification and I STILL cannot withdraw my funds. I am sure they must be fooling with me because it just cannot be that they are ACTUALLY serious about removing the "pending verification" on my account. What use are all the emails to let me know that my account has been verified when it has not actually been verified on my account?
Helpful (0)
Replies (2)0
Replies (2)
PayFast's replyOfficial
17 Dec 2024, 09:57 Hi there, thank you for reaching out to us. We sincerely apologise for the inconvenience caused and can assure you that this has been escalated to our team. It is currently under review and we will provide further feedback shortly. We look forward to resolving this for you as soon as possible. Thank you for your patience.
PayFast's reply17 Dec 2024, 09:57
Official
Hi there, thank you for reaching out to us. We sincerely apologise for the inconvenience caused and can assure you that this has been escalated to our team. It is currently under review and we will provide further feedback shortly. We look forward to resolving this for you as soon as possible. Thank you for your patience.
PayFast's replyOfficial
17 Dec 2024, 10:30 Thank you for your patience. Upon checking with the email address provided, our team has confirmed that the account is verified. However, to assist you further, they have requested your Merchant ID for additional verification and support.Could you kindly share your Merchant ID so we can proceed with resolving this for you? We look forward to your response.
PayFast's reply17 Dec 2024, 10:30
Official
Thank you for your patience. Upon checking with the email address provided, our team has confirmed that the account is verified. However, to assist you further, they have requested your Merchant ID for additional verification and support.Could you kindly share your Merchant ID so we can proceed with resolving this for you? We look forward to your response.