AG
Antonio G
1 reviews | Active since Feb 2022
15 Oct 2025, 11:07
Verification is the worst I have ever seen.
Guys when I say useless I mean useless, countless emails asking the most absurd questions just to verify my account/business, A nice and simple way of doing things would have been to give me a call so I can explain.
But no lets just send countless uselss emails at each other and at the end be told that I cant even use the service.
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PayFast's replyOfficial
15 Oct 2025, 12:29 Hi Antonio, Thanks for sharing your experience with us. We have retrieved your Payfast details and are reviewing your recent experience with us. It appears we may have missed the mark, definitely not the kind of journey we aim to create for our merchants. To give you some context into our standard, our verification process is usually quick, with most accounts verified within 3–4 minutes via our online KYC/KYB system. This allows merchants to start transacting the same day, and full verification (including payout enablement) is typically completed the same or next business day. Around two-thirds of registrations follow this timeline without issue. We understand how frustrating it can be when things don’t go as expected, especially when communication feels slow or repetitive. Your suggestion for a more direct approach is appreciated and noted. We’ll be in touch shortly to follow up on your experience, we’re certainly here to help.
PayFast's reply15 Oct 2025, 12:29
Official
Hi Antonio, Thanks for sharing your experience with us. We have retrieved your Payfast details and are reviewing your recent experience with us. It appears we may have missed the mark, definitely not the kind of journey we aim to create for our merchants. To give you some context into our standard, our verification process is usually quick, with most accounts verified within 3–4 minutes via our online KYC/KYB system. This allows merchants to start transacting the same day, and full verification (including payout enablement) is typically completed the same or next business day. Around two-thirds of registrations follow this timeline without issue. We understand how frustrating it can be when things don’t go as expected, especially when communication feels slow or repetitive. Your suggestion for a more direct approach is appreciated and noted. We’ll be in touch shortly to follow up on your experience, we’re certainly here to help.