Urgent Refund Delay - Payment ID ***

I am writing to escalate a matter that has now become critical. Despite multiple follow-ups, the refund for Payment ID: *** remains unresolved more than 3 weeks after it was initiated.

Our client is now threatening legal action against our business due to the prolonged delay the poor service on your part. This places our company and reputation at significant risk through no fault of our own. Nobody is communicating anything to us.

The customer has already submitted their bank statement (for the card ending in ***7142) to ***, as advised by your team of consultants.

We request that your team:

1. Expedite the processing of this refund immediately. As its been now 3 ****** weeks.

2. Contact the client directly explain the cause of the delay and provide a clear resolution timeline.

As your merchant, we do not have visibility or control over refund timelines, yet we are bearing the burden of customer dissatisfaction. This matter requires your urgent attention.

Kindly confirm once the refund has been processed and communication with the client has been made.

Thank you