Upon orders received on our website we we contacted for the orders placed however no monies were reflecting in the account

Upon orders received on our website we we contacted for the orders placed however no monies were reflecting in the account . Torique Lincoln assisted is finding the course of the issue and as much guided me to the plug in settings and paymwnt gateway settings on our web page build. And we managed to rectify the issue. He saved us money as the orders were about to go out when in fact no payment were made. He truly went out of his way and assisted with such professionalism and knowledge. He is a keeper.