Unbelievably poor customer service

What appalling service from the customer service and other departments at payfast. How do they verify your business, after requesting all of the supporting documents to access their services, only to mark your business transactions as *****ulent and not a single person returns your call, adequately answers your mails or can contact you to have a conversation. Instead you are redirected to a chat bot and hold on their customer service line for more than 60 minutes? The amount of contradicting information Mushfiqah shares, then asks for is also mind blowing and again, there is little to no communication in order to resolve a matter that cripples small businesses when they advertise that this is what they support!