Unbelievably bad customer care.

I feel like I’ve slipped into a maddening loop. I started setting up my account the 25th October 2023 and have had inadequate and unclear feed back on trying to set up my merchant account. Telephonic help says they are most terribly sorry and someone will get back to me promptly and nothing happens. I do not understand how other clients are sharing their quick and efficient application experience. I have dealt with Israaq, Rushjaan and Yazeed. Yazeed is the only person that provided me with quick and correct information. I’ve had this matter escalated and still am waiting for my account to be activated. What on earth is happening? I’ve submitted my personal verification documents and then my business verification documents but still can’t get a clear answer on which bank account I can use. What else must I do?