GC
Gavin C
1 reviews | Active since Sept 2012
08 Apr 2024, 12:10
Unable to access my money!
I closed the account that the money gets paid into from Payfast and requested that they pay into another account. Not possible they say, I have to send them all kinds of documents which will take 6 months at least and meanwhile MY customers continue to order through Payfast and I am unable to access the money! I cannot continue with my business like this. Their must be a way to prove I am not de*****ing THEM!
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Replies (2)
PayFast's replyOfficial
08 Apr 2024, 15:32Hi there Gavin and thank you for reaching out to us. We have now escalated this matter to our Onboarding team for review and feedback can be expected within the following 24 hours.
PayFast's reply08 Apr 2024, 15:32
Official
Hi there Gavin and thank you for reaching out to us. We have now escalated this matter to our Onboarding team for review and feedback can be expected within the following 24 hours.
PayFast's replyOfficial
08 Apr 2024, 15:57Hi there Gavin. We've just received feedback from our Onboarding Team stating that they have informed you that we are in need of a bank account closure letter in order to proceed with the different bank account. Without the closure letter, we will not be able to proceed.
This letter can be opbtained from your bank and usually can be obtained within the same day. As soon as you receive this single document, please email it to us and we will be as prompt as we can be in order to execute your request as quickly as possible.
This letter can be opbtained from your bank and usually can be obtained within the same day. As soon as you receive this single document, please email it to us and we will be as prompt as we can be in order to execute your request as quickly as possible.
PayFast's reply08 Apr 2024, 15:57
Official
Hi there Gavin. We've just received feedback from our Onboarding Team stating that they have informed you that we are in need of a bank account closure letter in order to proceed with the different bank account. Without the closure letter, we will not be able to proceed.
This letter can be opbtained from your bank and usually can be obtained within the same day. As soon as you receive this single document, please email it to us and we will be as prompt as we can be in order to execute your request as quickly as possible.
This letter can be opbtained from your bank and usually can be obtained within the same day. As soon as you receive this single document, please email it to us and we will be as prompt as we can be in order to execute your request as quickly as possible.