Ticket logged over a month ago, still not attended to

Tired of waiting for a response.

I logged a ticket over a month ago, around 6th December. Their website keeps giving an error when I try to upload my FNB confirmation letter. This means I cannot change my bank details and thus have no access to funds from previous customers who paid me. As a vendor this is problematic. Why is Payfast not getting back to me regarding this? Waiting a month and a half for a ticket to be attended to is far too long in my opinion.