They work along with ****mers

Made a transaction via pay fast, pay fast confirmed that they can see the transaction however the supplier was a ****mer and they allowed the transaction to go through, there after I was informed that the ****mer (supplier) need to verify before they can assist me where the real supplier which I was on the line with, confirmed that they did not get any payment, I was promised a call back and was never got back to me now I just lost funds and pay fast who where supposebly are secured don't care or investigate on that matter.