MD
Malcolm D
1 reviews | Active since Oct 2024
12 Nov 2024, 11:17
They Will Freeze Your Account - No Withdrawals - No Business
I had my account frozen for six weeks because I accidentally requested an upgrade. There has been no change to my account, docs, or banking—nothing! Yet they froze it automatically and have not allowed me to withdraw money from my account or trade. There is no customer support at all. Online support is appalling. The telephone never gets answered. Now, in November and peak trading time - no business is possible. What a joke! Avoid at all costs.
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PayFast's replyOfficial
12 Nov 2024, 12:09Hi there,
Thank you for bringing this matter to our attention. We sincerely apologise for all the inconvenience this has caused you. We'd like to inform you that this matter has now been escalated to our support team for immediate attention and resolution. Further feedback will be provided shortly.
We appreciate your patience and understanding while we work to resolve this for you.
Thank you for bringing this matter to our attention. We sincerely apologise for all the inconvenience this has caused you. We'd like to inform you that this matter has now been escalated to our support team for immediate attention and resolution. Further feedback will be provided shortly.
We appreciate your patience and understanding while we work to resolve this for you.
PayFast's reply12 Nov 2024, 12:09
Official
Hi there,
Thank you for bringing this matter to our attention. We sincerely apologise for all the inconvenience this has caused you. We'd like to inform you that this matter has now been escalated to our support team for immediate attention and resolution. Further feedback will be provided shortly.
We appreciate your patience and understanding while we work to resolve this for you.
Thank you for bringing this matter to our attention. We sincerely apologise for all the inconvenience this has caused you. We'd like to inform you that this matter has now been escalated to our support team for immediate attention and resolution. Further feedback will be provided shortly.
We appreciate your patience and understanding while we work to resolve this for you.