CA
Christopher A
1 reviews | Active since Dec 2022
08 Jan 2023, 14:15
They keep closing ticket and claiming it's been resolved yet nothing is resolved
I wish I don't even have to give a star, for the second time my ticket has been closed with them saying it's been closed and resolved, how is my ticket closed and resolved when my case hasn't been attended to, a verification process that's supposed to take 3 working days is taking months with no explanation, no update, no communication whatsoever, but they close ticket that wasn't attended to, very unprofessional and disappointing, they can't treat customers like this, it's the worst company ever.
Helpful (0)
Replies (4)0
Replies (4)
PayFast's replyOfficial
09 Jan 2023, 12:21Hi there Christopher and thank you for reaching out to us. Kindly confirm the merchant ID linked to the account so that we may look into this matter for you. Looking forward to your response.
PayFast's reply09 Jan 2023, 12:21
Official
Hi there Christopher and thank you for reaching out to us. Kindly confirm the merchant ID linked to the account so that we may look into this matter for you. Looking forward to your response.
CA
Christopher A's updateReviewer Update
09 Jan 2023, 13:14Here is my merchant ID
***8
***8
CA
Christopher A's update09 Jan 2023, 13:14
Reviewer Update
Here is my merchant ID
***8
***8
PayFast's replyOfficial
10 Jan 2023, 12:34We have escalated this matter to our on boarding team for further review and feedback via email will be offered shortly. Apologies for the wait however, we can confirm that this will be cleared up soon.
PayFast's reply10 Jan 2023, 12:34
Official
We have escalated this matter to our on boarding team for further review and feedback via email will be offered shortly. Apologies for the wait however, we can confirm that this will be cleared up soon.
CA
Christopher A's updateReviewer Update
25 Jan 2023, 17:51You claim to have escalated this matter to your boarding team for further review and feedback will be offered shortly meaning your apologies is non and void because it's been 15 days later yet I haven't received any feed back neither has this been cleared up, my profile still says documents pending verification since last day, Pathetic service from your boarding team as they either sleeping on their jobs or not doing solving the issues of their customers.
CA
Christopher A's update25 Jan 2023, 17:51
Reviewer Update
You claim to have escalated this matter to your boarding team for further review and feedback will be offered shortly meaning your apologies is non and void because it's been 15 days later yet I haven't received any feed back neither has this been cleared up, my profile still says documents pending verification since last day, Pathetic service from your boarding team as they either sleeping on their jobs or not doing solving the issues of their customers.