Their backlog becomes your problem

Upgraded from an individual account to a business account last week. 3 Working days have come and gone, funds are on hold and I am unable to purchase stock that clients have paid for. Apparently there is a backlog on processing times, your poor planning should not become a problem for your clients as this has a massive effect on our turnaround times. So frustrated as this is our main payment processor and their 48 hour hold is already a pain in the ****. I will honestly consider using other payment processors