The worst company to work with - POOR CUSTOMER SUPPORT.

I have had so many struggles with PayFast eversince Network bought them out. Their service is terrible and it is almost impossible to get hold of them. In the past (prior to becoming PayFast by Network) I could call a Cape Town number and be assisted within minutes. Now it is just a joke. Also I had to change information on our account and have been waiting for weeks for PayFast to verify the documents I submitted. So my account is not active, because PayFast is too slow in getting to verify my account. For one of the biggest payment gateways in SA, this is poor service. This used to be a trusted payment gateway, but nobody knows how mcuh trouble merchants have to deal with in getting it to work properly. Also every time I access the support chat, I need to go through a rediculous list of questions and answers via a bot before I can actually speak to a human that can hear what I am struggling with. But today I am even stuck with a human. I can see the name, and all I was told is "Thank you for contacting PayFast". No further response whatsoever.