ER
Etienne R
1 reviews | Active since Oct 2024
22 Oct 2024, 09:50
Terrible Support Services!
Terrible support services. I have tried to get my account verified for 6 weeks now. I have called, chatted online, sent emails. I get no help and when I do get a reply it is just that this matter has been 'escalated'. Escalated to where? Clearly to nowhere! Useless
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Replies (3)
PayFast's replyOfficial
22 Oct 2024, 16:46Hi there,
Thank you for bringing this matter to our attention. We are so sorry to hear about this experience you've encountered with us. We can assure you, this is not the service we aim to provide. Please note, we've now escalated your query to our onboarding team and included management. Further feedback will be provided shortly.
We looking forward to resolving this for you.
Thank you for bringing this matter to our attention. We are so sorry to hear about this experience you've encountered with us. We can assure you, this is not the service we aim to provide. Please note, we've now escalated your query to our onboarding team and included management. Further feedback will be provided shortly.
We looking forward to resolving this for you.
PayFast's reply22 Oct 2024, 16:46
Official
Hi there,
Thank you for bringing this matter to our attention. We are so sorry to hear about this experience you've encountered with us. We can assure you, this is not the service we aim to provide. Please note, we've now escalated your query to our onboarding team and included management. Further feedback will be provided shortly.
We looking forward to resolving this for you.
Thank you for bringing this matter to our attention. We are so sorry to hear about this experience you've encountered with us. We can assure you, this is not the service we aim to provide. Please note, we've now escalated your query to our onboarding team and included management. Further feedback will be provided shortly.
We looking forward to resolving this for you.
ER
Etienne R's updateReviewer Update
30 Oct 2024, 08:40I received 1 call and an email requesting further info. I sent the info within 10 minutes. That was a week ago. STILL NO AUTHORIZATION OF MY ACCOUNT OR ANY FEEDBACK AT ALL
ER
Etienne R's update30 Oct 2024, 08:40
Reviewer Update
I received 1 call and an email requesting further info. I sent the info within 10 minutes. That was a week ago. STILL NO AUTHORIZATION OF MY ACCOUNT OR ANY FEEDBACK AT ALL
PayFast's replyOfficial
30 Oct 2024, 10:18Hi there,
Thank you for your patience. We have followed up with our team on this. You can await further feedback shortly.
Thank you for your patience. We have followed up with our team on this. You can await further feedback shortly.
PayFast's reply30 Oct 2024, 10:18
Official
Hi there,
Thank you for your patience. We have followed up with our team on this. You can await further feedback shortly.
Thank you for your patience. We have followed up with our team on this. You can await further feedback shortly.