Terrible service received
I have received the most horrific service from Payfast.
They merely state that they can't assist in any way with cancelling a subscription with a merchant on their platform. One of their merchants, the Green Gazette, has become a complete money suck. The Green Gazette's phone is not operational, they don't respond to any emails so it's impossible to get hold of them and cancel my subscription with them directly so I reached out to Payfast and over and over again, they just say there is nothing we can do about it, ON THEIR OWN PLATFORM.
Eventually I ask to cancel my Payfast account to stop the money suck and they tell me I can't do that but I am free to stop using it at any time... How can I not cancel my account?? This is absolutely ridiculous, as customers we need to have the option to unsubscribe
Our sincere apologies for the delay in response and we’re very sorry to hear about your experience. We understand your frustration. Please note that Payfast is the payment facilitator and does not manage merchant subscriptions directly.
That said, we have escalated your concerns to our support team for further review and they will be in touch with you as soon as possible.Thank you for your patience while we work to resolve this matter.
Our sincere apologies for the delay in response and we’re very sorry to hear about your experience. We understand your frustration. Please note that Payfast is the payment facilitator and does not manage merchant subscriptions directly.
That said, we have escalated your concerns to our support team for further review and they will be in touch with you as soon as possible.Thank you for your patience while we work to resolve this matter.