Terrible experience

I’ve attempted to onboard with Payfast twice now, and both experiences have been extremely frustrating.

Payouts are delayed for up to 14 days after clients have already made payments, with little to no communication or transparency around timelines. This creates unnecessary stress when trying to manage cash flow in a business.

Customer support has been equally disappointing. I’ve spent over 25 minutes on hold trying to speak to a manager, and when you do get through, the level of professionalism is concerning. Instead of resolving issues, the experience feels dismissive—especially when you’re already dealing with delayed funds.

Overall, the process feels disorganised and unreliable. Based on my experience, I cannot recommend Payfast for businesses that depend on timely payouts and responsive support.