Terrible customer service

Just had an interesting conversation with a very arrogant representative of Payfast. I have been registered with them for many years, Recently I have updating my website and wish to integrate Payfast on to my platform, which Payfast does support, but not the newer versions. so they are currently about 5 years behind. When spoke to the consultant, I wanted to find out if they will be updating their plug in to the newer version of my web platform, which he rep**** that they have not been notified. When I mentioned that their competitor Paygate is up to date, and that maybe I should contact them, unless they can help me out, he just said ok contact them. So first of all this guy has no loyalty to his job or company that he works for, and also no respect for their customers. Great job PayFast, you just lost a customer.