CR
Clinton R
1 reviews | Active since Aug 2009
08 Aug 2024, 12:57
Support requests are ignored
I made a Credit Card payment to pay my Cell C account using the PayFast payment gateway. The payment was successful, but Cell C claims they did not receive the payment and are now asking me to provide proof of payment. I am trying to get help from PayFast to trace the payment, but all my support requests have just been ignored. The phone number listed on their website does not get answered and the chat bot is useless for buyer support. Please can I get some assistance in tracing the payment. I also did not receive any email showing receipt of payment.
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Replies (3)
PayFast's replyOfficial
08 Aug 2024, 13:24Hi there and thank you for reaching out to us. We apologize for the trouble you've experienced. We've relayed your concern to our support team for urgent assistance in tracing your payment. Please check your inbox for any communication from our team, and we'll ensure this is resolved as quickly as possible. Thank you for your patience.
Best regards,
PayFast's reply08 Aug 2024, 13:24
Official
Hi there and thank you for reaching out to us. We apologize for the trouble you've experienced. We've relayed your concern to our support team for urgent assistance in tracing your payment. Please check your inbox for any communication from our team, and we'll ensure this is resolved as quickly as possible. Thank you for your patience.
Best regards,
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Clinton R's updateReviewer Update
12 Aug 2024, 14:59Despite the promise of "urgent" assistance, I am still waiting for a response from PayFast. This level of service is shocking and disgusting.
CR
Clinton R's update12 Aug 2024, 14:59
Reviewer Update
Despite the promise of "urgent" assistance, I am still waiting for a response from PayFast. This level of service is shocking and disgusting.
PayFast's replyOfficial
12 Aug 2024, 16:34Hi there Clinton and thank you for your patience. Please be assured that your query has been re-escalated to our support team, and they have confirmed that the issue has now been resolved. We deeply value your business and are committed to providing a higher standard of service moving forward. If you have any further concerns or if the issue persists, please do not hesitate to reach out to us.
Best regards,
PayFast's reply12 Aug 2024, 16:34
Official
Hi there Clinton and thank you for your patience. Please be assured that your query has been re-escalated to our support team, and they have confirmed that the issue has now been resolved. We deeply value your business and are committed to providing a higher standard of service moving forward. If you have any further concerns or if the issue persists, please do not hesitate to reach out to us.
Best regards,