CR
Clinton R
1 reviews | Active since Aug 2009
11 Jul 2025, 12:41
Support is non-existent, AGAIN!
Please can someone respond to our support ticket. We are a registered Merchant and logged a support ticket on 03-July and have not had any response yet from PayFast. That was over a week ago. This level of service is extremely poor and is the total opposite of what you advertise on your website. And its not the first time we've had to complain about the support. Support ticket: ***
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PayFast's replyOfficial
15 Jul 2025, 10:07Hi Clinton,
Thank you for reaching out and bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating delays can be. Please note that our support team has since responded to your query via the ticket you referenced. The matter has also been escalated internally and brought to the attention of management to ensure it receives the appropriate priority.
We appreciate your patience and sincerely apologise for the inconvenience caused. Should you require any further assistance, please don’t hesitate to let us know.
Thank you for reaching out and bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating delays can be. Please note that our support team has since responded to your query via the ticket you referenced. The matter has also been escalated internally and brought to the attention of management to ensure it receives the appropriate priority.
We appreciate your patience and sincerely apologise for the inconvenience caused. Should you require any further assistance, please don’t hesitate to let us know.
Best regards,
PayFast's reply15 Jul 2025, 10:07
Official
Hi Clinton,
Thank you for reaching out and bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating delays can be. Please note that our support team has since responded to your query via the ticket you referenced. The matter has also been escalated internally and brought to the attention of management to ensure it receives the appropriate priority.
We appreciate your patience and sincerely apologise for the inconvenience caused. Should you require any further assistance, please don’t hesitate to let us know.
Thank you for reaching out and bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating delays can be. Please note that our support team has since responded to your query via the ticket you referenced. The matter has also been escalated internally and brought to the attention of management to ensure it receives the appropriate priority.
We appreciate your patience and sincerely apologise for the inconvenience caused. Should you require any further assistance, please don’t hesitate to let us know.
Best regards,