EE
Elmari E
1 reviews | Active since Sept 2019
20 Aug 2024, 12:52
Struggle to get payment accepted.
It seemed easy until payment had to be processed. For almost 10minutes declined payment due to unsuccessful 3d recognition of my account.
I had to enter my card details 5 times before it was accepted. Others platforms take less than 2minutes to process and confirm payment.
Helpful (0)
Replies (1)0
Replies (1)
PayFast's replyOfficial
20 Aug 2024, 14:44Hi there,
Thank you for bringing this to our attention. We apologise for the inconvenience you experienced during the payment process. Your feedback is important to us, and we're actively working on improving our 3D secure recognition to ensure smoother and quicker transactions in the future. We appreciate your patience, and if you encounter any further issues, please don’t hesitate to reach out to us for assistance.
Thank you for bringing this to our attention. We apologise for the inconvenience you experienced during the payment process. Your feedback is important to us, and we're actively working on improving our 3D secure recognition to ensure smoother and quicker transactions in the future. We appreciate your patience, and if you encounter any further issues, please don’t hesitate to reach out to us for assistance.
Best regards,
PayFast's reply20 Aug 2024, 14:44
Official
Hi there,
Thank you for bringing this to our attention. We apologise for the inconvenience you experienced during the payment process. Your feedback is important to us, and we're actively working on improving our 3D secure recognition to ensure smoother and quicker transactions in the future. We appreciate your patience, and if you encounter any further issues, please don’t hesitate to reach out to us for assistance.
Thank you for bringing this to our attention. We apologise for the inconvenience you experienced during the payment process. Your feedback is important to us, and we're actively working on improving our 3D secure recognition to ensure smoother and quicker transactions in the future. We appreciate your patience, and if you encounter any further issues, please don’t hesitate to reach out to us for assistance.
Best regards,