****** money from account after payment verification failed

Item: PayFast
Rating: 1
Author: Delia O

No support contact after lodging a ticket with them to reverse a payment after their system messed up. It has been 24 hours and no help. They deducted money from my account despite the payment verification failing and the funds are now missing from my bank account but no sign of it in the payfast system or the merchant's system, no record of a payment having been made according to them. I want my money back.

Helpful (0)

Replies (3)

PayFast's replyOfficial

22 Feb 2023, 13:14

Hi there Delia and thank you for reaching out to us. We have now escalated this matter to our Support team for further review and feedback will be provided, via email, shortly.

PayFast's reply22 Feb 2023, 13:14

Official

Hi there Delia and thank you for reaching out to us. We have now escalated this matter to our Support team for further review and feedback will be provided, via email, shortly.

Delia O's updateReviewer Update

22 Feb 2023, 13:22

Thank you, I received an email in the afternoon notifying me that the issue had been resolved and was happy to see the funds had been returned to my payfast wallet. I appreciate the feedback.

Delia O's update22 Feb 2023, 13:22

Reviewer Update

Thank you, I received an email in the afternoon notifying me that the issue had been resolved and was happy to see the funds had been returned to my payfast wallet. I appreciate the feedback.

PayFast's replyOfficial

24 Feb 2023, 10:39

You're most welcome and if there is anything else we can do to assist (or update your current rating), feel free to give us a shout.

PayFast's reply24 Feb 2023, 10:39

Official

You're most welcome and if there is anything else we can do to assist (or update your current rating), feel free to give us a shout.