1 reviews | Active since Apr 2011
STAY AWAY & USE A COMPETITOR!
I have never experienced such a lack of professionalism as I have with payfast. They are worse than Telkom. I don't usually go out my way to let the public know about a bad experience but this deserves all the publicity it can get. Over 6 weeks dealing with payfast to verify my business and still receiving emails and requests asking for the same documents and information over and over again. Over 7 days to respond to emails. It seems payfast doesn't even have a team. Every response is sent by a different department that do not communicate. Stay away from this payment processing company. IThere are much better options with 5star services around and it's not worth the risk should a client or yourself need to resolve something down the line.
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. This is certainly not the level of service we aim to provide and we sincerely apologise for the delays and any inconvenience caused.
We’ve escalated this matter to our onboarding team for urgent review and we’d like to assist in resolving this as soon as possible. Further feedback will be provided shortly.
We appreciate your patience and understanding during this time.
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. This is certainly not the level of service we aim to provide and we sincerely apologise for the delays and any inconvenience caused.
We’ve escalated this matter to our onboarding team for urgent review and we’d like to assist in resolving this as soon as possible. Further feedback will be provided shortly.
We appreciate your patience and understanding during this time.
