AH
Alpha H
1 reviews | Active since Jul 2023
17 Mar 2025, 17:24
Stay Away from PayFast.
Stay far away from this company, very unprofessional and ***********. Being struggeling now for days to get my account re verified after i made chages to my bank account.
Calling Payfast is a waste of time, no response and you can not speak to verifications department as if they are a secret service or FBI department, I will most definitivly no longer use their services.
Email after email and support ticket after support ticket.
I upload the bank confirmation leter clearly stating my company name and i get this pathetic email:
Please note that the bank account document you have provided is not linked to your company registration number - as per our 3rd Party bank verification tool, and we therefore cannot accept it.
This is rediculous as the bank confirmation letter clearly state the info is CORRECT and in my business name.
I will close my Payfast accounts, all of them, I dont have time for these cat and mouse games, we are doing business.
Sorry PayFast you have become the worse company to deal with.
On top of this all your transaction processing time is rediculous, i enjoy much better services from Yoco and iKokha as well as better fees. You to Yoco and take a lesson or two. Really pathetic, bad service, terrible communications and really ******** personel.
Helpful (0)
Replies (6)0
Replies (6)
PayFast's replyOfficial
18 Mar 2025, 11:14Hi there,
Thank you for reaching out to us and bringing this matter to our attention. Please note that we take such matters as priority. We've escalated this to our onboarding team for urgent attention.
You can expect further feedback shortly. We appreciate your patience and understanding during this time.
Thank you for reaching out to us and bringing this matter to our attention. Please note that we take such matters as priority. We've escalated this to our onboarding team for urgent attention.
You can expect further feedback shortly. We appreciate your patience and understanding during this time.
PayFast's reply18 Mar 2025, 11:14
Official
Hi there,
Thank you for reaching out to us and bringing this matter to our attention. Please note that we take such matters as priority. We've escalated this to our onboarding team for urgent attention.
You can expect further feedback shortly. We appreciate your patience and understanding during this time.
Thank you for reaching out to us and bringing this matter to our attention. Please note that we take such matters as priority. We've escalated this to our onboarding team for urgent attention.
You can expect further feedback shortly. We appreciate your patience and understanding during this time.
AH
Alpha H's updateReviewer Update
18 Mar 2025, 15:43Good day,
After your reply with yet again empty promises there is no feedback nor response???
***
Proof is in the pudding.
After your reply with yet again empty promises there is no feedback nor response???
***
Proof is in the pudding.
AH
Alpha H's update18 Mar 2025, 15:43
Reviewer Update
Good day,
After your reply with yet again empty promises there is no feedback nor response???
***
Proof is in the pudding.
After your reply with yet again empty promises there is no feedback nor response???
***
Proof is in the pudding.
PayFast's replyOfficial
19 Mar 2025, 16:12Hi there,
Thank you for your patience. Our team verified this account yesterday at 11:21. Could you kindly confirm on your end and let us know how we can further assist?
Looking forward to your response.
Thank you for your patience. Our team verified this account yesterday at 11:21. Could you kindly confirm on your end and let us know how we can further assist?
Looking forward to your response.
PayFast's reply19 Mar 2025, 16:12
Official
Hi there,
Thank you for your patience. Our team verified this account yesterday at 11:21. Could you kindly confirm on your end and let us know how we can further assist?
Looking forward to your response.
Thank you for your patience. Our team verified this account yesterday at 11:21. Could you kindly confirm on your end and let us know how we can further assist?
Looking forward to your response.
AH
Alpha H's updateReviewer Update
02 Apr 2025, 09:14Thank you,
You verified the account after giving me the run around and endless dramas with your verification team which is incompetant.
Furthermore I have a Network Pos device which does not function as it should, lodged several support tickets more than 3 months ago, yet the issues remain unsolved. I will not suggest that any person get a POS device from you.
The pre-paid airtime, data and electricity option has NEVER worked from day 1.
Despite your pathetic and very expensive fees and services, I will never refer people to you again and I refrained from using your payment options on my web site.
Go learn something from Yoco and iKokha
Thank you
You verified the account after giving me the run around and endless dramas with your verification team which is incompetant.
Furthermore I have a Network Pos device which does not function as it should, lodged several support tickets more than 3 months ago, yet the issues remain unsolved. I will not suggest that any person get a POS device from you.
The pre-paid airtime, data and electricity option has NEVER worked from day 1.
Despite your pathetic and very expensive fees and services, I will never refer people to you again and I refrained from using your payment options on my web site.
Go learn something from Yoco and iKokha
Thank you
AH
Alpha H's update02 Apr 2025, 09:14
Reviewer Update
Thank you,
You verified the account after giving me the run around and endless dramas with your verification team which is incompetant.
Furthermore I have a Network Pos device which does not function as it should, lodged several support tickets more than 3 months ago, yet the issues remain unsolved. I will not suggest that any person get a POS device from you.
The pre-paid airtime, data and electricity option has NEVER worked from day 1.
Despite your pathetic and very expensive fees and services, I will never refer people to you again and I refrained from using your payment options on my web site.
Go learn something from Yoco and iKokha
Thank you
You verified the account after giving me the run around and endless dramas with your verification team which is incompetant.
Furthermore I have a Network Pos device which does not function as it should, lodged several support tickets more than 3 months ago, yet the issues remain unsolved. I will not suggest that any person get a POS device from you.
The pre-paid airtime, data and electricity option has NEVER worked from day 1.
Despite your pathetic and very expensive fees and services, I will never refer people to you again and I refrained from using your payment options on my web site.
Go learn something from Yoco and iKokha
Thank you
PayFast's replyOfficial
02 Apr 2025, 11:39We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the level of service we strive for and we sincerely regret any inconvenience caused.
We’ve escalated your concerns to our POS Support Team, who will be reaching out to assist with the unresolved device issues. We want to ensure that you get the support you need and will do our best to work towards a resolution.
We appreciate your honest feedback and take it seriously as we continue working to improve our services.
PayFast's reply02 Apr 2025, 11:39
Official
We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the level of service we strive for and we sincerely regret any inconvenience caused.
We’ve escalated your concerns to our POS Support Team, who will be reaching out to assist with the unresolved device issues. We want to ensure that you get the support you need and will do our best to work towards a resolution.
We appreciate your honest feedback and take it seriously as we continue working to improve our services.
AH
Alpha H's updateReviewer Update
02 Apr 2025, 11:50You are really hilarious " We’ve escalated your concerns to our POS Support Team"
This has being done several times in the past 3 months with no result, no response, no follow up, no care but when you want your subscription payment you are fast to send me your stupid emails?
No, i am not interested in your stories anymore, there are other payment providers that is much cheaper on fees and very much more professional than Payfast, pay expensive fees and get ******* service??
No way, no more.
Go learn something from Yoco and iKokha
This has being done several times in the past 3 months with no result, no response, no follow up, no care but when you want your subscription payment you are fast to send me your stupid emails?
No, i am not interested in your stories anymore, there are other payment providers that is much cheaper on fees and very much more professional than Payfast, pay expensive fees and get ******* service??
No way, no more.
Go learn something from Yoco and iKokha
AH
Alpha H's update02 Apr 2025, 11:50
Reviewer Update
You are really hilarious " We’ve escalated your concerns to our POS Support Team"
This has being done several times in the past 3 months with no result, no response, no follow up, no care but when you want your subscription payment you are fast to send me your stupid emails?
No, i am not interested in your stories anymore, there are other payment providers that is much cheaper on fees and very much more professional than Payfast, pay expensive fees and get ******* service??
No way, no more.
Go learn something from Yoco and iKokha
This has being done several times in the past 3 months with no result, no response, no follow up, no care but when you want your subscription payment you are fast to send me your stupid emails?
No, i am not interested in your stories anymore, there are other payment providers that is much cheaper on fees and very much more professional than Payfast, pay expensive fees and get ******* service??
No way, no more.
Go learn something from Yoco and iKokha