Starting to feel like Payfast can't be trusted and are not credible.

I'm starting to feel like Payfast can't be trusted and are not credible.

I've been waiting nearly 48 hours for a response to my complaint and refund request for an online purchase made using Payfast to a possible ******* eCommerce website 'reliablestore.co.za'.

It's sad that, judging by HelloPeter (https://www.hellopeter.com/PayFast) Payfast also don't care about customers when it come to responding to complaints and resolving issue. You might expect this from a **** company but not Payfast, surely, with all their profits, resources and staff. Surely customer service should be paramount to Payfast. Surely managing your reputation should be a priority. Shocking!

This is made worse in that I am an eCommerce web developer and actually recommend, as the primary option, my clients use Payfast. Ethically I don't think I can do that anymore as www.hellopeter.com/PayFast is very telling and kills your reputation.

There are more and more **** eCommerce websites appearing these days, and some of them use Payfast. Payfast should have a responsibility to investigate any and all reports of potential ********** activity (see my complaint re 'reliablestore.co.za' - ticket ID 41404) and stop supporting and supply service to these ***** companies.

In not doing so does that not make you complicit and part of the ****? Get with the program and be morally sound as a business and also please provide some customer services to your clients... and me. Thank you.