JE
Jaco E

1 reviews | Active since May 2011

29 Dec 2022, 09:38

Soundtech, Wynberg & PayFast Payment Platform

Time to warn the public against the business practise of a business called Soundtech operating online from Wynberg, Cape Town and the PayFast payment platform. Bought items to the value of R2700 from this business online on 12/12/2022. Payment was made immediately (EFT) through PayFast platform. I, immediately found it strange that payment went to a certain Ridwaan Khan and not to the business name Soundtech. However, I left it as the platform used was PayFast which I thought was a reputable platform. 29/12/2022 and no items and no refund. I tried to get a refund from this business/Ridwaan Khan with no success. They are using the old trick by sending emails requesting banking details, which I have send 4 times and they still claim they have not received it!. I had to open a ***** case with SAPS against Ridwaan Khan and will open a case at the Lichtenburg Small Claims Court when it open after the holidays. This will force Ridwaan Khan to PERSONALLY appear in the Magistrate Court in Lichtenburg. It is obvious that the so called business Sountech and Ridwaan Khan operate *********ly, taking people's money with no intention to deliver the goods or to refund the money. Pathetic!!!! I am also extremely disappointed with the PayFast payment platform. I would not have expected that PayFast would allow a business or private person to use their platform to take money from the public with no intention to give it back or to deliver the bought items. I will never again use the PayFast payment platform. Time to expose people like Ridwaan Khan. Be very careful when doing online business.

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Replies (1)
PayFast
PayFast's reply04 Jan 2023, 11:27
Official
Hi there Jaco and thank you for reaching out to us. We can confirm that we do our thorough checks before on boarding any merchant/seller to trade using our platform. We do not hold any details pertaining to delivery or courier information and request that you please contact the merchant directly. Refunds can no longer be processed on our end without receiving written consent directly from the seller. If you could provide us with the email address used to transact as, we may check on the status of the initial transaction and also see if the refund has been processed via PayFast. Looking forward to your response. 

Best regards,