Slow processing, poor follow-up, very frustrating!

As with others I've been waiting frustratingly long to get my account verified. This long a delay in order to start receiving payments/using the platform is ridiculous! Have contacted Customer Service numerous times. Each time it gets "escalated"/referred to the Verifications Dept, but I don't ever hear anything back. Do you guys not actually WANT people to be able to do business through your platform??

One customer service rep (Caylin) was helpful and is the only reason for the second star.