Siyanda, the shame of Payfast

I called to inquire about my verification status to my account. Siyanda was unresponsive and I have to say hello and hello to make sure she was still with me. Then she kept me waiting for long without giving me noticed that I have to wait any longer. Then I hung up and called again. She said she has to run though the document so it took time. I understand her situation but her manners is extremely impatient, impolite and unprofessional in her manner.

I asked her to transfer me to another person to assist. She refused. I asked her about her full name. She refused to give me her surname. I asked her the complaint department’s email. She refused. And she laughed......what a customer service manner!!!

SHE SAID THERE IS NO COMPLAINT DEPARTMENT. HER ATTITUDE IS IRONIC, RUDE AND CHEEKY.

I was extremely disappointed and feel sorry to your company to have such an unqualified staff to spoil the company goodwill