JM
Jenny M
1 reviews | Active since Jan 2015
17 Apr 2025, 12:01
Shocking service
Finally got my account opened and a client paid me R45k. Only to find they kept the payment as a retainer which they had never told me about. The support is shocking and I wonder how long they are going to keep my money (I've had to pay the supplier out of my pocket).
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PayFast's replyOfficial
22 Apr 2025, 12:28Hi there, we’re really sorry to hear about your experience and completely understand your frustration. We want to assure you that this matter has now been escalated to the relevant team for urgent review. Someone will be in touch shortly to assist further and ensure this is resolved as quickly as possible.
Thank you for your patience.
Thank you for your patience.
PayFast's reply22 Apr 2025, 12:28
Official
Hi there, we’re really sorry to hear about your experience and completely understand your frustration. We want to assure you that this matter has now been escalated to the relevant team for urgent review. Someone will be in touch shortly to assist further and ensure this is resolved as quickly as possible.
Thank you for your patience.
Thank you for your patience.