Shocking Service

Payfast ticket ID [## 132152 ##] is not being handled well by Payfast. 1. This is an issue I have been having for 2 to 3 months but only reported it a month ago and I was promised it is fixed. A month later same problem and my issue is still not fixed. 2. Responce times to my ticket even after escalation are super slow. I takes about 24 hours to get a reply on an escalated ticket. What is the point of escalating if the ticket will not be a HIGH PRIORITY ? 3. After asking me for my credentials etc when they finally find the problem they do not fix this. Instead I am told "Here's the problem, fix it"! What is the point of support if they won't fix my problem ? 4. Service has been absolutely shocking. I am waiting to see what the responce to my email is, "if it is not a problem fixed" I am cancelling my service. I have had it with payfast.