DV
Dwaine V
1 reviews | Active since Jul 2014
25 Jun 2024, 13:51
Shocking Service
The most useless payment portal that existed. Staff are unfortunately useless and not trained at all. The phones barely get answered and if you are lucky, you'll get a very ill informed staff member answering and if he/she cannot hear you or understand you they just put the phone down.
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Replies (2)
PayFast's replyOfficial
25 Jun 2024, 15:13Hi Nicole,
We must apologise for this experience and we want to help resolve your issues as quickly as we can. We have escalated this to our team lead who will make contact with you shortly.
We must apologise for this experience and we want to help resolve your issues as quickly as we can. We have escalated this to our team lead who will make contact with you shortly.
PayFast's reply25 Jun 2024, 15:13
Official
Hi Nicole,
We must apologise for this experience and we want to help resolve your issues as quickly as we can. We have escalated this to our team lead who will make contact with you shortly.
We must apologise for this experience and we want to help resolve your issues as quickly as we can. We have escalated this to our team lead who will make contact with you shortly.
PayFast's replyOfficial
28 Jun 2024, 16:48Hi Nicole,
Closing the loop here as we understand the issue was a refund which has since been processed successfully. We once again apologise for the frustration glad that your query has been resolved. Should you require any further assistance, you can reach out to us on Live Chat via our website for quicker turnaround times
Closing the loop here as we understand the issue was a refund which has since been processed successfully. We once again apologise for the frustration glad that your query has been resolved. Should you require any further assistance, you can reach out to us on Live Chat via our website for quicker turnaround times
PayFast's reply28 Jun 2024, 16:48
Official
Hi Nicole,
Closing the loop here as we understand the issue was a refund which has since been processed successfully. We once again apologise for the frustration glad that your query has been resolved. Should you require any further assistance, you can reach out to us on Live Chat via our website for quicker turnaround times
Closing the loop here as we understand the issue was a refund which has since been processed successfully. We once again apologise for the frustration glad that your query has been resolved. Should you require any further assistance, you can reach out to us on Live Chat via our website for quicker turnaround times