FH
Ferdi H

1 reviews | Active since Jun 2012

31 Jan 2024, 17:14

Seller + Payfast = bad review.

I see there are a lot of people that are complaining to join payfast. Please do yourself a favor and DO NOT join them. When i (the customer) made a purchase the amount went off my account. I contacted the seller and he took it up with payfast and they requested a receipt. After i sent proof of payment they said its not good enough and wanted all my account details and said the payment is pending. Im sorry but this payfast is WAY to ***** for me. Now the money is out off my account and no product as the seller first wants the fees to reflect on his side. Unfortunately the seller is now also going to get a bad review on all social media platforms after 24hrs if I haven’t received confirmation that my parcel is on its way as i have proof that i have payed for a product that I haven’t received. For payfast, spare me the standard response message that you send to everyone. Get your act together! In future i will first confirm if the seller is using payfast and if they do i will make another arrangement or purchase elsewhere.

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Replies (1)
PayFast
PayFast's reply01 Feb 2024, 17:26
Official
Hi there Ferdi and thank youfo bringing this to our attention. There has been an issue with regards to payment notifications but has since been resolved. This may have been the case with your transaction however, we have escalated this to our Support Team to further investigate and provide more accurate feedback and resolution on a way forward. Looking forward to getting this resolved for you as quickly as possible. 

Best regards,