nM
nolan M

1 reviews | Active since May 2024

07 Aug 2025, 16:30

Seems like payfast is taking our money and using all different reasons not to give it

I had two transaction take place about 3 months ago payfast put it on hold due to duplicate transactions as I was told from Nizar Abrahams I quote " Good Day

Please note as we always conduct our due diligence on transactions processed, we refer to the first two processed from the same client.

We would like to request a formal invoice on services rendered and any email correspondence between yourself and the client requesting your services.

I sent exactly what was needed then it changed again once they received what was requested they changed saying why will people pay me for my services if they can get it free or cheaper some where else number 1 that is under mining my work and also trying to push my service down you can't tell me what services I can get paid for or not which then I left it for 3 months I asked again what happening then it changed again now they need proof of transactions which the client then took screenshots of the transactions and I emailed them now ever since it's been quiet no response now which I think now looking for excuse not to release the money I can't keep going back and forth to the client it's ********* and he is getting frustrated I have given everything as requested so please release my transaction by tomorrow as I'm running huge loss as a business my whole business is put on hold

Request and excuses was changed 3 times so now you can not want to change again cause it begging to seem like pastfast doesn't want to give me my money

I worked as rendered a service for this is money it never came free so please

By tomorrow I hope the money is release

As I'm getting no feedback no response I'm just sending email after email with no response which is now suspicious

0
Replies (5)
PayFast
PayFast's reply14 Aug 2025, 10:19
Official
Hi Nolan,

Our sincere apologies for the delay in response and thank you for your patience.
We understand how frustrating this situation has been and want to assure you that your concerns have been escalated to our support team for further review. They will be in touch with you shortly to provide feedback.

We appreciate your understanding while our team works to resolve this matter as quickly as possible.
nM
nolan M's update14 Aug 2025, 14:00
Reviewer Update
Look I got a response today and once again it's the exact same problem now you want some thing new keeps blady changing
I'm tired of the bull now you guys planned from the begging to not pay the money so it's about 43 emails later and guess what new request no man very ********* un professional now what you requested I'm not ifen in SA won't be for maybe 3 months could extent to 2years depending on outcome after the 3 months so what you trying to tell me not giving the money basically so you guys are actually taking money for your self which is *****ing and to be straight I'm now going to take this international review aswell also getting hold of individuals that has the same problem. And will paint each and every international and national sites with what is happening believe me I'm done talking and emailing back n forth I'm telling you now I'm not emailing nothing from no on wards because all this had to requested from day 1 1 St email not 4 months and 43 emails later what do you take people for Stupids
nM
nolan M's update14 Aug 2025, 19:22
Reviewer Update
And then the trying calling me again after me telling them I'm on site where there no phones allowed I have access to email but phones not allowed so I emailed payfast again tell them as stated in my previous email I'm on site there is conditions on site 1 being no phones as you need to be focused at all time due to the hazards around I also states please respond to email with your out come if releasing the money or not guess what the response and you tell me does it make sense and I quote " Good Day

Please note we would like to present our findings telephonic-ally.

Can we please setup any available time you may have tomorrow, so that we can conclude this query.

Looking forward to your reply.

Regards

Now based of that response is so every thing is recorded now tell me emails is also recorded so what's the difference
Maybe payfast thinks my calls not recorded all my calls inbound out bound is recorded

Never the less

By force I now I have to take time off site again loosing 1-2hours payment which if I should tell you how much lol
And best of all I already now the outcome so I'm taking time off risking my current contract that I just started
And loosing 2 hours money and I can tell you that payfast is going to say they not releasing the money for another
One of there planned reason which will be going on 4 months now 47 emails later and request some thing more now
Knowing that I'm not in SA and not able to for fill the requirements now they will take full advantage of it watch as I told them I'm not in SA have no means if getting any thing further and will not leave the contract fly back to SA send them what the want ad loose my contract and still they won't release the money so watch the way I know ****mers that premeditate they going to tell me some thing different all this time all this emails all this requests and why not first email request all that is needed then to make every thing complicated unless there is intentions not to Release the funds but watch if they don't release and ask any thing more I'm contacting one of my friends (dereleen James ) and will present all the other complains that I have from other individuals with same problem and get her to take it as viral as possible and look into the terms and conditions of payfast
As so far in my case payfast as bridged numerous terms of there own namely "will at all times conduct ethical business " " time frame for reviewing is 24-48hrs since my last submittion it's 4 days and that's just to name a few which then kick you contract and terms in non and void as it was bridge by you as the administrator of the terms which based of that the funds should of been released immediately and start working around keeping there own terms and conditions but have your fun payfast have your fun watch when it all blows up through a stupid thing like this how some thing this small is a problem what about bigger issues I would want to know how you guys address that maybe payfast thinks all clients don't know or have enough resources to take further steps which I assume so I like the under estimation but I can tell you one thing I'm the one going to prove to you guys what happens when under estimating people and taking advantage Number one one my recording I got your representative clear as
Daily under mining mine and my companies capabilities by saying who will pay me or my company for that services
And I got a lot more recordings emails my advocate going through your terms and condition and and so far got a lot of bridges
And he never ifen went through all of it yet but again enjoy payfast enjoy but very shortly we will be having a different discussion



But il keep every one posted tomorrow after the call that I know the out come is won't release the funds due to some or other reason as always as for going on 4 months 47emails
nM
nolan M's update15 Aug 2025, 12:31
Reviewer Update
Yeah neh payfast neh so persistent on keeping our money ...so got call from payfast cpt and well as I said once again they telling me a lot of bull of there side which they think is the reason for holding the money now hear me out the representative called and started off saying they don't intend keeping the money as they in the processing business then carried on and says my contract don't have a company stamp ( contracts don't need stamps contract is agreement as long as bother parties confirm on that email that they AGREE ITS DONE THEN GOES FORTH TO SAY ITS JUST BASIC CONTRACT SO ITS NOT ENOUGH SO YOU GUYS WANT ME TO TAKE MONEY OUT PAY A ADVOCATE TO DRAW A CONTRACT NOT HAPPENING AT ALL YOU GUYS WON'T RELEASE THE MONEY REGARDLESS NOW IM NOT WILLING TO PAY MORE MONEY AFTER LOOSING SO MUCH MONEY ALREADY THAT PAYFAST TOOK AND OUT ON HOLD NOW I WANT TO WHY DID YOU GUYS FIRST DEDUCT YOU FEES THEN PUT ON HOLD KNOWINGLY YOU GUYS WAS GOING TO OUT IT ON HOLD CAUSE I GOT SCREENSHOTS OF IT ... ANOTHER THING MIGHT THINK IM STUPID BUT THIS MONEY IS OVIASLY HELD IN A ACCOUNT HMMM I THINK ITS A ACCOUNT THAT GROWS INTEREST SO IT SEEMS YOU GUYS TAKING PEOPLE'S MONEY AND GROWING INTERESTED ON IT HENCE WHY YOU GUYS BY ALL MEANS MAKE SURE IT CANT BE ACCESS NO MATTER WHAT NOW AGAIN I ASK THE REPRESENTATIVE EXPLAIN TO ME HOW IS IT THAT MORE THAN 60% OF YOUR MERCHANTS HAS THE EXACT SAME ISSUE ITS IMPOSSIBLE ITS TO HIGH HIS RESPONSE WAS THAT THEY HAVE THERE REASONS SO YOU TELLING NE BASED OFF OVER 60% IF THE MERCHANTS THAT WITH PAYFAST MONEY IS BEEN HELD REALLY THATS EXTREMELY HIGH NOW YOU GUYS DEDUCTED YOUR FEES FROM THESE INDIVIDUALS PLUS THE MONEY YOU GUYS OUT ON HOLD PLUS THE INTEREST ITS GAINING AMAZING HOW YOU GUYS SAY YOU IN PROCESSING BUSINESS BUT MAKING MONEY IN OTHER MEANS MANIPULATING TO GAIN INTERESTED REALLY IV NEVER HAD OR HEARD ABOUT THIS PROBLEMS BEFORE THATS WHY YOU GUYS GETTING THIS STAR RATINGS OF THE WORSE PROCESSOR AROUND BUT IL DO YOU GUYS ANOTHER FAVOUR IL GO AS PUTTING IT OUT INTERNATIONALLY AND MORE NATIONAL LIKE NEVER SEEN BEFORE THAT IL PAY MONEY FOR I PROMISE YOU GUYS ITS GOING TO GO SO VIRAL YOU WONT BELIEVE WATCH ME NEXT STEP IM DONE TRYING TO SOLVE THIS YOU GUYS WANT THE MONEY TAKE IT BUT BE READY FOR THE NEXT STEP I ASKED THE REPRESENTATIVE FROM PAYFAST TO EMAIL ME IS CONCLUSION AS PROMISED CAUSE I NEED TO FORWARD IT TO SOME ONE BUT STILL WAITING
nM
nolan M's update03 Sept 2025, 17:30
Reviewer Update
I advise to stay away from pays fast don't do business nothing with them they *****ing people's money
Ask them where do they keep then money that they.so call retain ask them to show you the amount of clients and
Merchants money they have taken and keeping from them let them show you it's theft
What they doing