AM
AYABULELA M
1 reviews | Active since Jun 2024
04 Dec 2025, 14:46
REFUSING TO PAY MY REFUND
PAYFAST and WEBAFRICA are refusing to pay my refund. The money was paid to PayFast but now Payfast denies getting the money. I dont know who is lying but the service has been nothing but PATHETIC from both companies.
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PayFast's replyOfficial
05 Dec 2025, 10:39Hi Ayabulela,
Thank you for your feedback. We apologize for the confusion around the refund process. While we process payments on behalf of merchants, refunds are initiated by them and we understand the frustration this can cause.
As discussed telephonically, the refund has been processed, and proof has been shared with you.
We appreciate your patience and understanding.
Thank you for your feedback. We apologize for the confusion around the refund process. While we process payments on behalf of merchants, refunds are initiated by them and we understand the frustration this can cause.
As discussed telephonically, the refund has been processed, and proof has been shared with you.
We appreciate your patience and understanding.
PayFast's reply05 Dec 2025, 10:39
Official
Hi Ayabulela,
Thank you for your feedback. We apologize for the confusion around the refund process. While we process payments on behalf of merchants, refunds are initiated by them and we understand the frustration this can cause.
As discussed telephonically, the refund has been processed, and proof has been shared with you.
We appreciate your patience and understanding.
Thank you for your feedback. We apologize for the confusion around the refund process. While we process payments on behalf of merchants, refunds are initiated by them and we understand the frustration this can cause.
As discussed telephonically, the refund has been processed, and proof has been shared with you.
We appreciate your patience and understanding.