*** Refunds not processed

3 weeks of not getting assistance with Payfast. I simply don’t understand this. The only response I get is that I’ll bee given feedback when investigation is done. I have angry clients who are expecting refunds but payfast 1. Has a duplicated refund on my account (this refund has not even made it into my clients account.) and issue 2. I tried giving a full refund for a client but their system tells me provided banking details are in complete. What’s even more frustrating is that I got an email telling me the case has been solved right after waiting 2 weeks. The issue has not been solved. 3 weeks and ongoing just to assist on a duplicate refund error and also refund to client that won’t go. It’s a shame your lack of customer supports also reflects really badly on our end as a business as well. Case number : ***