KO
Kgomotso O
1 reviews | Active since Sept 2024
12 Sept 2024, 14:46
REFUND OR ALLOCATE PAYMENT TO BE CONNECTED
They are delaying to allocate my payment to Webafrica as I am not connected to the service. They also dont attend to their escalation as per the TAT it seems like they dont care or attend to my their clients. I am so disappointed by Payfast, Webafrica and Vumatel for the month of September they just caused so much stress in this bad experience as well as poor service received. PLEASE REFUND OR RECONNECT ITS MID MONTH AND STIL WAITING
Helpful (0)
Replies (8)0
Replies (8)
PayFast's replyOfficial
12 Sept 2024, 15:11Hi Kgomotso, thank you for reaching out to us. Your query has been escalated to our support team and further feedback will be provided shortly. Thank you for your patience and understanding while we work to resolve this for you.
Best regards,
PayFast's reply12 Sept 2024, 15:11
Official
Hi Kgomotso, thank you for reaching out to us. Your query has been escalated to our support team and further feedback will be provided shortly. Thank you for your patience and understanding while we work to resolve this for you.
Best regards,
KO
Kgomotso O's updateReviewer Update
12 Sept 2024, 15:54Thank you for coming back to me. Hope this will be resolved soon and I will be waiting for feedback as promised. If there is any information required please dont hesitate I have all including proof of payment all my chats with webafrica and recorded calls with Vumatel.
Thank you I will be waiting
Thank you I will be waiting
KO
Kgomotso O's update12 Sept 2024, 15:54
Reviewer Update
Thank you for coming back to me. Hope this will be resolved soon and I will be waiting for feedback as promised. If there is any information required please dont hesitate I have all including proof of payment all my chats with webafrica and recorded calls with Vumatel.
Thank you I will be waiting
Thank you I will be waiting
PayFast's replyOfficial
12 Sept 2024, 19:28You're most welcome. Looking forward to resolving this matter as quickly as possible.
Best regards,
PayFast's reply12 Sept 2024, 19:28
Official
You're most welcome. Looking forward to resolving this matter as quickly as possible.
Best regards,
KO
Kgomotso O's updateReviewer Update
13 Sept 2024, 09:01*Shaista H.*: Thank you for holding, the payment allocation request has been escalated to Payfast we are awaiting further feedback.
That is what Webafrica agents are giving me whenever i chat on WhatsApp
What exactly is delaying allocation because i paid nd it was confirmed
That is what Webafrica agents are giving me whenever i chat on WhatsApp
What exactly is delaying allocation because i paid nd it was confirmed
KO
Kgomotso O's update13 Sept 2024, 09:01
Reviewer Update
*Shaista H.*: Thank you for holding, the payment allocation request has been escalated to Payfast we are awaiting further feedback.
That is what Webafrica agents are giving me whenever i chat on WhatsApp
What exactly is delaying allocation because i paid nd it was confirmed
That is what Webafrica agents are giving me whenever i chat on WhatsApp
What exactly is delaying allocation because i paid nd it was confirmed
KO
Kgomotso O's updateReviewer Update
13 Sept 2024, 11:06 *Shaista H.*: Thank you for holding, the payment allocation request has been escalated to Payfast we are awaiting further feedback.
That is what Webafrica agents are giving me whenever i chat on WhatsApp
What exactly is delaying allocation because i paid nd it was confirmed
That is what Webafrica agents are giving me whenever i chat on WhatsApp
What exactly is delaying allocation because i paid nd it was confirmed
KO
Kgomotso O's update13 Sept 2024, 11:06
Reviewer Update
*Shaista H.*: Thank you for holding, the payment allocation request has been escalated to Payfast we are awaiting further feedback.
That is what Webafrica agents are giving me whenever i chat on WhatsApp
What exactly is delaying allocation because i paid nd it was confirmed
That is what Webafrica agents are giving me whenever i chat on WhatsApp
What exactly is delaying allocation because i paid nd it was confirmed
PayFast's replyOfficial
16 Sept 2024, 09:29According to our records, the payment of R399 has cleared on 2024-09-05 already. Apologies for any confusion caused.
Best regards,
PayFast's reply16 Sept 2024, 09:29
Official
According to our records, the payment of R399 has cleared on 2024-09-05 already. Apologies for any confusion caused.
Best regards,
KO
Kgomotso O's updateReviewer Update
16 Sept 2024, 17:42Thank you so much for this feedback because #Webafrica and #Vumatel told me the delay is with you guys. So if it was cleared on the 5th it means they are the one who dont want to activate me. Definately i have to deal with them on this matter then. Thank you payfast for feedback
KO
Kgomotso O's update16 Sept 2024, 17:42
Reviewer Update
Thank you so much for this feedback because #Webafrica and #Vumatel told me the delay is with you guys. So if it was cleared on the 5th it means they are the one who dont want to activate me. Definately i have to deal with them on this matter then. Thank you payfast for feedback
PayFast's replyOfficial
19 Sept 2024, 13:05Thank you for your understanding. If you have any further questions or need additional assistance, please feel free to reach out. We’re here to help.
Best regards,
PayFast's reply19 Sept 2024, 13:05
Official
Thank you for your understanding. If you have any further questions or need additional assistance, please feel free to reach out. We’re here to help.
Best regards,