Refund Not Received Since 26 May 2025

I am writing to formally lodge a complaint regarding a refund that was supposed to be processed through your platform.

On 26 May 2025, I received an SMS confirmation indicating that my refund would be processed within 14 days. To date, 17 June 2025, I have not received the refund, nor have I received any communication or update from PayFast regarding the status of the refund.

I have contacted Mweb multiple times, but unfortunately, their customer service has been extremely unhelpful. I am repeatedly told that they will “follow up with PayFast,” but this has not led to any resolution.

I am truly exhausted and frustrated by the lack of progress and accountability. I expect better from a reputable payment provider like PayFast.

Please urgently investigate this matter and provide a clear update and timeline on when I can expect my refund. I trust this will be prioritised and resolved without further delay.