JW
Jo W
1 reviews | Active since May 2015
05 Aug 2023, 15:39
Refund Complaint
I placed an order with a merchant and subsequently canceled the order due to stock issues. The order was placed on 1 August and was paid through Payfast. The merchant contacted Payfast to do a charge back to my card, since Wednesday 2 August I have heard anything back from Payfast even after raising a ticket myself with all the merchant information.
Consider this a formal escalation before I take the matter further
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PayFast's replyOfficial
16 Aug 2023, 09:20Hi there Jo and thank you for reaching out to us. Charge backs are processed via the bank and not Payfast however, we have escalated thismatter to our support team for further insight and we will be replying on the ticket you have mentioned.
PayFast's reply16 Aug 2023, 09:20
Official
Hi there Jo and thank you for reaching out to us. Charge backs are processed via the bank and not Payfast however, we have escalated thismatter to our support team for further insight and we will be replying on the ticket you have mentioned.