Previously verified account suddenly unverified, funds inaccessible and promised 24-hour response ignored

I have been using Payfast successfully and have received payouts previously. Suddenly, my account was marked as “pending verification”, preventing me from requesting a payout, despite R1,815.48 currently reflecting as available for payout on my dashboard. On 27 August 2026, I submitted the requested proof of physical address. I contacted Payfast support via live chat because I could not get assistance through their other support channels. The consultant confirmed that: A change had triggered my account to become unverified. She could not determine what change caused this. My case was escalated to the Compliance team. I was given ticket ***. The Compliance team would contact me via email within 24 hours with feedback. It has now been more than 72 hours since the escalation, and well beyond the 24-hour timeframe Payfast explicitly committed to. My account is still not verified, I have received no feedback from Compliance, and I remain unable to request payout of funds that Payfast's own dashboard shows as available. What is particularly concerning is that this is not a new account awaiting initial verification. My account was previously functioning and I had successfully received payouts before. Payfast's own support consultant confirmed that the account was triggered into an unverified state but could not explain why. For a payment gateway handling business income, this level of communication and delay is unacceptable. Small businesses depend on predictable access to their funds. If an account is suddenly placed into an unverified status, merchants deserve a clear explanation and timely resolution, particularly when the company has committed to a specific response timeframe. I am still waiting for Payfast to: Explain what caused my previously verified account to become unverified. Complete the verification process. Honour the feedback timeframe they committed to. Allow me access to the R1,815.48 currently reflecting as available for payout. Ticket reference: #*** I hope Payfast resolves this urgently.