MD
Malcolm D
1 reviews | Active since Oct 2024
29 Oct 2024, 15:35
Poor Support
I was a customer for years but this year their support system has fallen away. My account was frozen for verification yet they have all the paperwork for weeks. I must just wait while I cannot transact nor withdraw funds from the platform. How crazy is that! Online Bot does not work. Phone calls are redirected to the non-working Bot then cuts off. Something very wrong with this system.
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Replies (2)
PayFast's replyOfficial
29 Oct 2024, 17:06Hi there,
Thank you for reaching out to us. Please note we have escalated this to our onboarding team for further investigation. Further feedback will be provided within the next 24 hours. We appreciate your patience and understanding while we work to resolve this for you.
Thank you for reaching out to us. Please note we have escalated this to our onboarding team for further investigation. Further feedback will be provided within the next 24 hours. We appreciate your patience and understanding while we work to resolve this for you.
PayFast's reply29 Oct 2024, 17:06
Official
Hi there,
Thank you for reaching out to us. Please note we have escalated this to our onboarding team for further investigation. Further feedback will be provided within the next 24 hours. We appreciate your patience and understanding while we work to resolve this for you.
Thank you for reaching out to us. Please note we have escalated this to our onboarding team for further investigation. Further feedback will be provided within the next 24 hours. We appreciate your patience and understanding while we work to resolve this for you.
MD
Malcolm D's updateReviewer Update
08 Nov 2024, 10:50As of today, 8 November 2024, the problem still persists. I am unable to access my account to withdraw funds sitting there or use Payfast to generate new business. All of this during the most crucial month of the year. A complete failure in customer support.
MD
Malcolm D's update08 Nov 2024, 10:50
Reviewer Update
As of today, 8 November 2024, the problem still persists. I am unable to access my account to withdraw funds sitting there or use Payfast to generate new business. All of this during the most crucial month of the year. A complete failure in customer support.