POOR SERVICE FROM PAYFAST

The service from payfast is degrading, I can't help but wonder if it has to do with with the change of ownership cause wow. It's taking them almost two weeks to verify my account mind you it was verified before. I sent all the documents they wanted and it's been crickets since last week. It's now now end of business Thursday and still no word. I even sent a follow up email yesterday and NOTHING. If things continue this way I am moving to Ozow.