TM
Themba M
1 reviews | Active since Nov 2024
06 Nov 2024, 22:37
Poor service
Customer support not helpful, I have been trying to talk to an agent for more than three days and the telephone puts me on hold forever. When emailing support a ticket is generated and closed without the query being resolved.
Helpful (0)
Replies (5)0
Replies (5)
PayFast's replyOfficial
07 Nov 2024, 09:43Hi there, thank you for reaching out to us. We’re truly sorry to hear about your experience and understand how frustrating it must be. To help us escalate this effectively, could you please share more details about the specific issues you’re facing? This will allow us to address your concerns more accurately and ensure the right support team follows up with you promptly.
We look forward to assist.
We look forward to assist.
PayFast's reply07 Nov 2024, 09:43
Official
Hi there, thank you for reaching out to us. We’re truly sorry to hear about your experience and understand how frustrating it must be. To help us escalate this effectively, could you please share more details about the specific issues you’re facing? This will allow us to address your concerns more accurately and ensure the right support team follows up with you promptly.
We look forward to assist.
We look forward to assist.
TM
Themba M's updateReviewer Update
07 Nov 2024, 10:47My Merchant ID: ***8 I have changed bank account and submitted verification document but the system still on Account pending verification status. I was in contact with Nomonde [## *** ##], also tried you support department [##***##] ticked closed without resolving the issue by Akhona. Today I tried your chat support connected Lauren she said she will escalate to support again. I have already communicated with three people now trying to resolve a simple issue.
TM
Themba M's update07 Nov 2024, 10:47
Reviewer Update
My Merchant ID: ***8 I have changed bank account and submitted verification document but the system still on Account pending verification status. I was in contact with Nomonde [## *** ##], also tried you support department [##***##] ticked closed without resolving the issue by Akhona. Today I tried your chat support connected Lauren she said she will escalate to support again. I have already communicated with three people now trying to resolve a simple issue.
PayFast's replyOfficial
07 Nov 2024, 12:31Thank you for your response. We do apologise for the inconvenience caused. We've now escalated this to our onboarding team and further feedback can be expected shortly. We appreciate your patience an understanding while we work to resolve this for you.
PayFast's reply07 Nov 2024, 12:31
Official
Thank you for your response. We do apologise for the inconvenience caused. We've now escalated this to our onboarding team and further feedback can be expected shortly. We appreciate your patience an understanding while we work to resolve this for you.
TM
Themba M's updateReviewer Update
07 Nov 2024, 12:55Thank you for the prompt response, I hope you'll improve internal processes. My issue has been resolved.
TM
Themba M's update07 Nov 2024, 12:55
Reviewer Update
Thank you for the prompt response, I hope you'll improve internal processes. My issue has been resolved.
PayFast's replyOfficial
07 Nov 2024, 13:09That is wonderful news! We're happy to hear that this has been resolved. Do not ever hesitate to reach out to us should you require any additional assistance in future.
PayFast's reply07 Nov 2024, 13:09
Official
That is wonderful news! We're happy to hear that this has been resolved. Do not ever hesitate to reach out to us should you require any additional assistance in future.