1 reviews | Active since Dec 2023
Poor service
I am very disappointed with the service provided by pay gate. I bought the phone in on September 24, 2023, while I was busy with the purchase the screen to scan the barcode appeared and I did scan the code and the payment went through from my bank account, but the time given to scan the code kept counting until it was up, and the site gave the message saying the payment was unsuccessful. I immediately contacted the merchant of which confirmed that the purchase was unsuccessful and also contacted my bank they also confirmed that the payment went through but they can see it is still showing pending. On 27 September 2023 I again contacted the merchant, and they said no there is nothing on their side but when I call my bank, they say the money was banked on that day.
Until today there I never get my money back nor the phone I was buying. The Merchant "We deliver phones" is also saying they never received the money.
The funds are not returned. I have been in contact with paygast customer services 10 times to many and they are not willing to return my money they always say they want to speak to the merchant and they even closed my ticket without resolving it because the merchant did not provide with the information and they not even calling the merchant they only send emails of which he say he is not receiving them. And he also never receive the money.
The funds are not returned. I have been in contact with paygast customer services 10 times to many and they are not willing to return my money they always say they want to speak to the merchant and they even closed my ticket without resolving it because the merchant did not provide with the information and they not even calling the merchant they only send emails of which he say he is not receiving them. And he also never receive the money.
Because you need the merchants information. Now I must struggle getting my money back but paygast did bank the money and did not realise it to the client and also the merchant is telling me that you told him you don't see the money.
Because you need the merchants information. Now I must struggle getting my money back but paygast did bank the money and did not realise it to the client and also the merchant is telling me that you told him you don't see the money.