JB
Julian B
1 reviews | Active since Oct 2013
04 Dec 2024, 14:10
Poor customer support
Been trying to register/verify my account for nearly two months now. Still no luck and looking at the HP reviews it was probably a good thing.
Getting a hold of anyone is near impossible, secondly they all share the same email account so merely replying back means it gets thrown into a shared inbox/ticket system to get lost. Every time I have gotten a reply via email and only email, from a different person every time, of which 2/3 of them don't even bother reading the previous replies in the email, asking the same questions again.
Helpful (0)
Replies (4)0
Replies (4)
PayFast's replyOfficial
04 Dec 2024, 15:00Hi there,
Thank you for bringing this to our attention. We can certainly assure you that this is not the service we aim to provide to our clients. For that matter, we've escalated this to our onboarding team and prompted for urgent attention. Further feedback will be provided shortly.
Thank you for bringing this to our attention. We can certainly assure you that this is not the service we aim to provide to our clients. For that matter, we've escalated this to our onboarding team and prompted for urgent attention. Further feedback will be provided shortly.
PayFast's reply04 Dec 2024, 15:00
Official
Hi there,
Thank you for bringing this to our attention. We can certainly assure you that this is not the service we aim to provide to our clients. For that matter, we've escalated this to our onboarding team and prompted for urgent attention. Further feedback will be provided shortly.
Thank you for bringing this to our attention. We can certainly assure you that this is not the service we aim to provide to our clients. For that matter, we've escalated this to our onboarding team and prompted for urgent attention. Further feedback will be provided shortly.
JB
Julian B's updateReviewer Update
09 Dec 2024, 00:50Banking details have been updated on the website and emailed to the support system.
JB
Julian B's update09 Dec 2024, 00:50
Reviewer Update
Banking details have been updated on the website and emailed to the support system.
PayFast's replyOfficial
09 Dec 2024, 09:28 Thank you for the update. We appreciate you letting us know that the banking details have been updated on the website and communicated to the support system.If there’s anything further required from our side, please don’t hesitate to reach out.
PayFast's reply09 Dec 2024, 09:28
Official
Thank you for the update. We appreciate you letting us know that the banking details have been updated on the website and communicated to the support system.If there’s anything further required from our side, please don’t hesitate to reach out.
JB
Julian B's updateReviewer Update
15 Dec 2024, 02:05Account has been activated.
JB
Julian B's update15 Dec 2024, 02:05
Reviewer Update
Account has been activated.