PM
Phiwo M
1 reviews | Active since Jan 2024
29 Jan 2024, 17:19
Poor customer support and lack of service urgency
Dissatisfaction with PayFast Services
I am writing to express my deep disappointment with the services provided by PayFast. The experience I've had with your platform has been nothing short of frustrating. From delayed transactions to unresponsive customer support, I am thoroughly dissatisfied with the level of service I have received.
The lack of timely resolution to issues and the apparent disregard for customer concerns have tarnished my perception of PayFast. I urge you to address these shortcomings promptly and improve your services to meet the expectations of your users.
Helpful (0)
Replies (1)0
Replies (1)
PayFast's replyOfficial
30 Jan 2024, 10:20Hi there Phiwo and thank you for reaching out to us. We have now escalated this matter to our Support Team as well as management staff for review. We have also requested that urgent feedback be offered to you. We do apologise for the experience you've had with us. We can assure you that this is not the standard we pride ourselves on but we will do everything we can to not only amend the issue but also ensure that it never repeats itself for you or any of our clients.
PayFast's reply30 Jan 2024, 10:20
Official
Hi there Phiwo and thank you for reaching out to us. We have now escalated this matter to our Support Team as well as management staff for review. We have also requested that urgent feedback be offered to you. We do apologise for the experience you've had with us. We can assure you that this is not the standard we pride ourselves on but we will do everything we can to not only amend the issue but also ensure that it never repeats itself for you or any of our clients.