OK
Olu K
1 reviews | Active since Nov 2018
22 Apr 2025, 12:44
Poor customer service, poor processes and systems
1st you deal with different people. They ask you different questions which lead to no where. TH You can't call any of the agents for better understanding of their requirements or explain your concepts. I have been dealing with the same issue since yesterday and yielding no results. Their verification process sucks and is confusing
Helpful (0)
Replies (3)0
Replies (3)
PayFast's replyOfficial
22 Apr 2025, 12:52Hi there,
Thank you for bringing this matter to our attention. We're truly sorry for the confusion and frustration you've experienced.
Please know that your concern has now been escalated to our onboarding team for urgent follow-up. They'll be in touch shortly to assist.
We appreciate your patience and understanding during this time.
Thank you for bringing this matter to our attention. We're truly sorry for the confusion and frustration you've experienced.
Please know that your concern has now been escalated to our onboarding team for urgent follow-up. They'll be in touch shortly to assist.
We appreciate your patience and understanding during this time.
Best regards,
PayFast's reply22 Apr 2025, 12:52
Official
Hi there,
Thank you for bringing this matter to our attention. We're truly sorry for the confusion and frustration you've experienced.
Please know that your concern has now been escalated to our onboarding team for urgent follow-up. They'll be in touch shortly to assist.
We appreciate your patience and understanding during this time.
Thank you for bringing this matter to our attention. We're truly sorry for the confusion and frustration you've experienced.
Please know that your concern has now been escalated to our onboarding team for urgent follow-up. They'll be in touch shortly to assist.
We appreciate your patience and understanding during this time.
Best regards,
OK
Olu K's updateReviewer Update
23 Apr 2025, 15:36No one has called to follow up as promised .
OK
Olu K's update23 Apr 2025, 15:36
Reviewer Update
No one has called to follow up as promised .
PayFast's replyOfficial
24 Apr 2025, 09:47Hi Olu,
Thank you for your patience. Our onboarding team did reach out via email (linked to reference ***) requesting additional feedback regarding your account. We kindly ask that you check your inbox and spam/junk folder just in case it landed there.We’ve also reflagged your case internally for urgent follow-up to ensure you receive the assistance you need without further delays.
Thank you again for bringing this to our attention — we’re committed to getting this resolved for you as quickly as possible.
Thank you for your patience. Our onboarding team did reach out via email (linked to reference ***) requesting additional feedback regarding your account. We kindly ask that you check your inbox and spam/junk folder just in case it landed there.We’ve also reflagged your case internally for urgent follow-up to ensure you receive the assistance you need without further delays.
Thank you again for bringing this to our attention — we’re committed to getting this resolved for you as quickly as possible.
Best regards,
PayFast's reply24 Apr 2025, 09:47
Official
Hi Olu,
Thank you for your patience. Our onboarding team did reach out via email (linked to reference ***) requesting additional feedback regarding your account. We kindly ask that you check your inbox and spam/junk folder just in case it landed there.We’ve also reflagged your case internally for urgent follow-up to ensure you receive the assistance you need without further delays.
Thank you again for bringing this to our attention — we’re committed to getting this resolved for you as quickly as possible.
Thank you for your patience. Our onboarding team did reach out via email (linked to reference ***) requesting additional feedback regarding your account. We kindly ask that you check your inbox and spam/junk folder just in case it landed there.We’ve also reflagged your case internally for urgent follow-up to ensure you receive the assistance you need without further delays.
Thank you again for bringing this to our attention — we’re committed to getting this resolved for you as quickly as possible.
Best regards,