DH
Dumisani H
1 reviews | Active since Nov 2017
20 Feb 2026, 15:53
Poor Customer Service and Slow Account Activation at PayFast
PayFast is one of the most disappointing services I’ve experienced in this country. Their customer service is almost non-existent. I signed up a day ago and was asked to provide a description of my business, which I sent promptly. I received no response and had to follow up, only to then be asked for a company profile or brochure, which I also provided. My account is still not active.
I’m not sure whether they are under-resourced, using untrained staff, or simply not prioritising customer service, but the experience has been extremely frustrating. I use Wise and PayPal for my international clients and have never encountered this level of poor service.
Helpful (0)
Replies (4)0
Replies (4)
PayFast's replyOfficial
23 Feb 2026, 10:08 Hello Dumisani,
I hope you are well.
Your feedback is important to us and we’re reviewing your concerns to ensure this doesn’t happen again.
As discussed, our Verifications Department operates with a 48‑hour turnaround time for responses, and we are currently still within that timeframe.
I’m pleased to confirm that the account has now been fully verified.
I hope you are well.
Your feedback is important to us and we’re reviewing your concerns to ensure this doesn’t happen again.
As discussed, our Verifications Department operates with a 48‑hour turnaround time for responses, and we are currently still within that timeframe.
I’m pleased to confirm that the account has now been fully verified.
PayFast's reply23 Feb 2026, 10:08
Official
Hello Dumisani,
I hope you are well.
Your feedback is important to us and we’re reviewing your concerns to ensure this doesn’t happen again.
As discussed, our Verifications Department operates with a 48‑hour turnaround time for responses, and we are currently still within that timeframe.
I’m pleased to confirm that the account has now been fully verified.
I hope you are well.
Your feedback is important to us and we’re reviewing your concerns to ensure this doesn’t happen again.
As discussed, our Verifications Department operates with a 48‑hour turnaround time for responses, and we are currently still within that timeframe.
I’m pleased to confirm that the account has now been fully verified.
DH
Dumisani H's updateReviewer Update
23 Feb 2026, 10:11 After leaving a negative review about my onboarding experience, I was contacted by Ishraaq Salie from PayFast, who took the time to call me and help resolve the issue. I’m happy to say my account has now been successfully verified and is fully active. The initial process was frustrating. Communication was slow and I had to follow up more than once after submitting the requested business description and company profile. That part of the experience genuinely needs improvement. However, once I got through to the right person, the support was efficient and professional, and the issue was sorted out quickly. I can now transact and pay out to my bank account without any problems. So, while the onboarding experience still has room for improvement, I do appreciate the personal follow-up and the fact that the matter was ultimately resolved. Credit where it’s due.
DH
Dumisani H's update23 Feb 2026, 10:11
Reviewer Update
After leaving a negative review about my onboarding experience, I was contacted by Ishraaq Salie from PayFast, who took the time to call me and help resolve the issue. I’m happy to say my account has now been successfully verified and is fully active. The initial process was frustrating. Communication was slow and I had to follow up more than once after submitting the requested business description and company profile. That part of the experience genuinely needs improvement. However, once I got through to the right person, the support was efficient and professional, and the issue was sorted out quickly. I can now transact and pay out to my bank account without any problems. So, while the onboarding experience still has room for improvement, I do appreciate the personal follow-up and the fact that the matter was ultimately resolved. Credit where it’s due.
DH
Dumisani H's updateReviewer Update
23 Feb 2026, 10:34 Correction to my previous review: After leaving a negative review about my onboarding experience, I was contacted by Torique Llincoln from PayFast, who took the time to call me and help resolve the issue. I’m happy to say my account has now been successfully verified and is fully active. The initial process was frustrating. Communication was slow, and I had to follow up more than once after submitting the requested business description and company profile. That part of the experience genuinely needs improvement. However, once I got through to the right person, the support was efficient and professional, and the issue was sorted out quickly. I can now transact and pay out to my bank account without any problems. So, while the onboarding experience still has room for improvement, I do appreciate the personal follow-up and the fact that the matter was ultimately resolved. Credit where it’s due.
DH
Dumisani H's update23 Feb 2026, 10:34
Reviewer Update
Correction to my previous review: After leaving a negative review about my onboarding experience, I was contacted by Torique Llincoln from PayFast, who took the time to call me and help resolve the issue. I’m happy to say my account has now been successfully verified and is fully active. The initial process was frustrating. Communication was slow, and I had to follow up more than once after submitting the requested business description and company profile. That part of the experience genuinely needs improvement. However, once I got through to the right person, the support was efficient and professional, and the issue was sorted out quickly. I can now transact and pay out to my bank account without any problems. So, while the onboarding experience still has room for improvement, I do appreciate the personal follow-up and the fact that the matter was ultimately resolved. Credit where it’s due.
PayFast's replyOfficial
23 Feb 2026, 10:34Hello Dumisani,
I am pleased that we were able to resolve your issue and assist with getting your account successfully verified.
Thank you for your feedback, we truly appreciate it, and we will use this information to continue improving our services.
Kind Regards,
I am pleased that we were able to resolve your issue and assist with getting your account successfully verified.
Thank you for your feedback, we truly appreciate it, and we will use this information to continue improving our services.
Kind Regards,
PayFast's reply23 Feb 2026, 10:34
Official
Hello Dumisani,
I am pleased that we were able to resolve your issue and assist with getting your account successfully verified.
Thank you for your feedback, we truly appreciate it, and we will use this information to continue improving our services.
Kind Regards,
I am pleased that we were able to resolve your issue and assist with getting your account successfully verified.
Thank you for your feedback, we truly appreciate it, and we will use this information to continue improving our services.
Kind Regards,