AA
Ashlee A
1 reviews | Active since Apr 2019
08 Oct 2024, 08:02
Poor customer service
Still no resolve of an ongoing issue since 25 Sept. Payfast tried to phone me yesterday, spoke to the lady for 5 seconds and she hung up and didn't phone back
Helpful (0)
Replies (7)0
Replies (7)
PayFast's replyOfficial
08 Oct 2024, 11:12Hi there Ashlee and thank you for reaching out to us. We are terribly sorry for the experience you had with us. We have now escalated this matter to our Support Team and management for review. Further feedback can be expected shortly.
PayFast's reply08 Oct 2024, 11:12
Official
Hi there Ashlee and thank you for reaching out to us. We are terribly sorry for the experience you had with us. We have now escalated this matter to our Support Team and management for review. Further feedback can be expected shortly.
AA
Ashlee A's updateReviewer Update
08 Oct 2024, 11:29This is the same reply you've been giving Lizzard for 2 weeks. I would appreciate a resolve today
AA
Ashlee A's update08 Oct 2024, 11:29
Reviewer Update
This is the same reply you've been giving Lizzard for 2 weeks. I would appreciate a resolve today
PayFast's replyOfficial
08 Oct 2024, 16:47Thank you for your patience and we apologise for any frustration this may have caused. We have reached out to our support team and included management for a re-investigation. We will provide you with an update shortly.
PayFast's reply08 Oct 2024, 16:47
Official
Thank you for your patience and we apologise for any frustration this may have caused. We have reached out to our support team and included management for a re-investigation. We will provide you with an update shortly.
AA
Ashlee A's updateReviewer Update
09 Oct 2024, 09:14Please provide an update to this. I don't want to hear anymore that this has been escalated or a manager has been included. It's ridiculous. I would like my money back.
In fact, I'd like some communication. The fact that I am having to run around and beg a company for any form of communication is ridiculous. Please contact me today.
In fact, I'd like some communication. The fact that I am having to run around and beg a company for any form of communication is ridiculous. Please contact me today.
AA
Ashlee A's update09 Oct 2024, 09:14
Reviewer Update
Please provide an update to this. I don't want to hear anymore that this has been escalated or a manager has been included. It's ridiculous. I would like my money back.
In fact, I'd like some communication. The fact that I am having to run around and beg a company for any form of communication is ridiculous. Please contact me today.
In fact, I'd like some communication. The fact that I am having to run around and beg a company for any form of communication is ridiculous. Please contact me today.
PayFast's replyOfficial
09 Oct 2024, 10:13Thank you for getting in touch again. Our support team has tried to reach you without success and has left you a message. An email has also been sent with more information regarding your request. We understand the importance of resolving this promptly and are working to address it as quickly as possible. If there's a preferred method of contact, please let us know and we'll make every effort to accommodate.
We appreciate your patience and we look forward to resolving this matter for you.
We appreciate your patience and we look forward to resolving this matter for you.
PayFast's reply09 Oct 2024, 10:13
Official
Thank you for getting in touch again. Our support team has tried to reach you without success and has left you a message. An email has also been sent with more information regarding your request. We understand the importance of resolving this promptly and are working to address it as quickly as possible. If there's a preferred method of contact, please let us know and we'll make every effort to accommodate.
We appreciate your patience and we look forward to resolving this matter for you.
We appreciate your patience and we look forward to resolving this matter for you.
AA
Ashlee A's updateReviewer Update
09 Oct 2024, 10:58Please note, you have made no contact with me since Monday where I received a 3 second phone call and the call dropped with no phone call back. I have provided you with my email address and phone number in this review. I will provide it again. *** ***
I will happily show you proof of no calls received via my call log.
I will happily show you proof of no calls received via my call log.
AA
Ashlee A's update09 Oct 2024, 10:58
Reviewer Update
Please note, you have made no contact with me since Monday where I received a 3 second phone call and the call dropped with no phone call back. I have provided you with my email address and phone number in this review. I will provide it again. *** ***
I will happily show you proof of no calls received via my call log.
I will happily show you proof of no calls received via my call log.
PayFast's replyOfficial
09 Oct 2024, 12:51Thank you for your patience. We have received confirmation from our support team that a call has been made successfully to the provided number. This matter is now considered resolved. If you require any additional assistance, please don't hesitate to let us know.
PayFast's reply09 Oct 2024, 12:51
Official
Thank you for your patience. We have received confirmation from our support team that a call has been made successfully to the provided number. This matter is now considered resolved. If you require any additional assistance, please don't hesitate to let us know.