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NONKULULEKO N

1 reviews | Active since Apr 2014

08 Dec 2022, 14:23

Poor customer service

Good day, On the 21st November I made a purchase for R869 with Subwear, using the payfast payment method. On the 30th November I returned the item to the Subwear Oriental Plaza store and I was advise refund will take 3-5 working days. On the 7th December I sent a follow up massage to Subwear regarding my refund. I was advised by Sam, that I need to contact Payfast regarding the refund. I then do as told but the feedback from from Payfast was the merchant is the 1 who's liable for the refund. Today I sent a mail again to Subwear and Sam, advise I send my account details so they can refund me. They say Payfast has a backlog which they don't even notify their customers about. Now I'm told I have to wait another 3-5 working days for the refund because they failed to do the right thing from the start. I'm very disappointed with the poor customer service rendered. And I can't wait another day for the refund as I'm in need for the cash. And Subwear, blames Payfast for this incident.

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Replies (1)
PayFast
PayFast's reply09 Dec 2022, 10:07
Official
Hi there Nonkululeko and thank you for reaching out to us. We do apologize for the back and fourth on this query however, we do not process the refund from our end. The merchant would need to log into their PayFast account, locate the transaction, and process the refund on their end to minimize the risk of any errors being processed. You would be required to liaise directly with the merchant in order to obtain the mentioned refund as we unfortunately, will not be able to assist any further.